Frequently Asked Questions
How long will it take my custom order to be completed?
When is my deposit due, and how much will it be?
What format should I provide my 'print ready' artwork in?
If you provide artwork for me at no charge, can I take it to use somewhere else?
Can I provide my own garments?
Can I print images from my favorite cartoons, movies or television shows?
Is there anything else that I should know about, before we get started?
What is your refund policy?
POLICIES AND PROCEDURES
These are standard policies that are set in place to help create a smooth production experience. Please review this form so you understand fully our requirements and procedures for custom garment printing and decoration.
PRODUCTION TIME REQUIREMENTS: Standard orders require an average production time of 5-7 business days. This time begins the first day after we receive both a 50% deposit and final art approval. This policy is in place to prevent the delay of an order due to last minute artwork adjustments that prevent us from starting your order on time. If you require delivery of your custom printed garments in less than 5 business days, there will be an added charge of 15% of the total order to expedite the process. This fee will allow your order to be processed ahead of orders that may have come into our shop before yours.
DEPOSIT AND BALANCE: We require a deposit of at least 50% up front to begin any custom order. This enables us to order the garments from our suppliers, and begin prepping your job. Your custom order does not begin until we receive your deposit. The balance of your custom order is due at the time of pickup; no exceptions.
ARTWORK REQUIREMENTS: Most problems associated with poor print quality are a direct result of poor artwork. For our printing purposes, we accept artwork that adheres to the following requirements:
CLICK HERE FOR ARTWORK INFORMATION
If the client is unwilling or unable to submit artwork in the proper format at an acceptable level of quality for output, then the client has two choices:
a) We will be more than willing to create custom artwork, touch up client supplied artwork or convert improper file formats before print time, and an art setup fee of $25 per half hour will be charged. This fee will be charged any time we are required to run artwork through our art department, even for minor adjustments!
b) Client may opt for us to print the garments using the artwork as is. If this is the case, then we can not be held responsible for the final quality of the print! The client understands this and agrees to waive any claims to dispute after the job is completed. Client may request press approval before the entire job is printed, however we will not be held responsible for the delays this may cause while awaiting client approval on the print. Also, if any changes are requested after press approval, additional artwork fees will be applied. All final artwork, including any major or minor changes, must be submitted in writing and signed before any printing will be started.
For more details on artwork and artwork requirements, Click Here.
OWNERSHIP OF ARTWORK AND MATERIALS: All artwork, sketches, copy, films and screens created by or furnished by Archangel Printing remain as Archangel Printing’s exclusive property. No use of same shall be made, nor ideas obtained there from be used, except upon compensation to be determined by Archangel Printing, or unless otherwise agreed to in writing. Written artwork approval is required on all new art including customer furnished pieces.
CUSTOMER SUPPLIED GARMENTS: For standard retail print jobs, we do not accept any garments from clients for decoration. For contract printing, we do allow client supplied garments, but we do not guarantee the quality of the garments. Although we stand by our commitment to garment printing excellence, we cannot guarantee that a t-shirt purchased from Downtown LA or anywhere else will stand up to the rigors of printing and curing inside the print shop (items are exposed to heat in excess of 360 degrees, for prolonged times to cure the printed images). Also, with customer supplied garments, the client accepts up to 3% spoilage (6% for dark garments) to allow for press error in the shop. We cannot be held responsible for destroyed garments up to 3% of the total order quantity. However, for spoilage above 3%, Archangel Printing agrees to deduct the Agreed Upon Value from the total cost of the order in progress. This number will be reflected on the final invoice, and will be taken from the Agreed Upon Value form that all contract printers will be required to sign and return before processing begins on any new order. If no Agreed Upon Value form is submitted, then fair market value will be reimbursed. This does not mean the end retail cost of the garment, but the supplier wholesale cost!
COPYRIGHT INDEMNIFICATION: In the event that seller is to imprint at the request of buyer a likeness of a person, product, or any other thing, either provided by the buyer or provided by the seller at the buyer's request, buyer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the rights thereto. On request by seller, buyer shall provide evidence of authority to produce such likeness Buyer agrees to hold seller free and harmless from all liability and indemnify seller from the loss, damage or injury which he may suffer as a result of the reproduction of the likeness requested by the buyer.
REFUND POLICY : Due to the unique, custom nature of our business, there are no refunds, except in the case of error on the part of Archangel Printing or one of our employees. In the case of error, Archangel Printing must be notified within 10 days of shipping your order.
Other Stuff That's Important to Know:
DYE LOTS: Due to market conditions and mill variances beyond the seller's control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.
COLOR MATCHING: Custom Color mixing or PMS matching is possible on some decoration options (such as traditional screening) at a charge of $25.00 per color. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates this is not guaranteed.
SUBSTITUTIONS: Seller reserves the right, when necessary, to substitute material of equal or better quality without notification.
OVERRUNS OR UNDERRUNS: Overruns and underruns not to exceed 5% of the amount ordered will constitute acceptable delivery unless otherwise specified. An appropriate charge or credit will be made for the over or under amount. All overruns or underruns shall be charged at the unit price of the order. If buyer is guaranteed 'no less than' delivery, the percentage tolerance of the overage must be doubled.
WASHING INSTRUCTIONS: Special care should be taken in the laundering of all imprinted textiles, regardless of the 'manufacturer's care' label. Generally, garments should be washed in warm water with a mild detergent and lightly tumble dried in a warm dryer with the imprinted side turned in, or the alternative, air dried. Seller can not assume the responsibility for imprinted garments which are ironed either in the household or commercially. Due to varied water conditions, the effects of harsh detergents, bleach and hot water, seller does not guarantee against fading or shrinkage of garments during laundering.
ARBITRATION: In cases of misunderstanding or disagreement in interpretation of specifications, or where new conditions arise where seller and buyer are unable to agree, the disputes shall be submitted to a special arbitration committee of three, one member representing the seller, one the buyer and one selected and agreed upon by the representatives of the seller and the buyer. The majority decision of the committee shall be binding upon the buyer and the seller.
ATTORNEY’S FEES: In the event seller takes legal action concerning the terms of this agreement, or if seller retains an attorney to secure collection of all or any portion of an account, whether or not the matter proceeds to judgment, seller shall be entitled to reasonable attorney's fees and out of pocket costs incurred.
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